We require 90 days’ notice for cancellations. Cancellations made before 90 days will be refunded, minus the 50% non-refundable deposit. Cancellations within 90 days of the event are non-refundable.

Yes! You can remove items as long as your new total remains at least 75% of the original total. You can add or swap items, but this depends on availability. We service multiple events per day, so additions are not guaranteed.

We’re unable to hold dates without a deposit. Your rentals are confirmed only once an order is placed and a payment has been made.

We understand normal wear happens over time. However, any damage or loss beyond reasonable use will be charged. Rentals are your responsibility from the time we set them up until we collect them. Please treat them like you would any other premium decor.

Popular dates fill fast — we recommend booking 6–12 months in advance for weddings or at least 3 weeks for other events.

It depends on what’s being rented. Large items like arches or pillars must be moved by our team, and a moving fee applies. Smaller pieces (like low arrangements or table florals) may be moved by your wedding planner/coordinator — as long as this is part of their service. If you’d like a quote for having our team move everything between locations, just reach out!

After 10pm: +$100 After 12am: +$200 Next-day pickups are subject to approval, based on location and our schedule. We recommend 10–11pm pickups as most formalities are done by then.

Both! You can rent our floral designs for weddings and events, or shop stems and bouquets to keep.

No worries — just have a solid rain plan. We can’t install florals outdoors if it’s raining or if rain is expected. Please ensure an indoor backup is confirmed with your venue. Rain-related policies are detailed in our Terms & Conditions.

We use premium Real Touch faux flowers that look and feel like the real thing — soft to the touch, photo-ready, and long-lasting.

We’re based in Kelowna, BC and offer local rental delivery and set up throughout the Okanagan. We ship our flower sales across Canada and the USA.

We include delivery, setup, and pickup for venues located within 35 km of West Kelowna. If your venue is further, we charge $2 per additional kilometer beyond that. We’re happy to confirm the exact rate for your location — just send us the address!

A 50% deposit is required at the time of booking to secure your date. The remaining balance is due 30 days before your event. Custom payment plans may be available — just ask!

Yes — our current minimum order is $1,100 CAD before tax.