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What’s your cancellation policy?We require 90 days’ notice for cancellations. Cancellations made before 90 days will be refunded, minus the 50% non-refundable deposit. Cancellations within 90 days of the event are non-refundable.
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Can we make changes to our order later?Yes! You can remove items as long as your new total remains at least 75% of the original total. You can add or swap items, but this depends on availability. We service multiple events per day, so additions are not guaranteed.
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Can you hold a date for me?We’re unable to hold dates without a deposit. Your rentals are confirmed only once an order is placed and a payment has been made.
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What happens if something gets damaged or goes missing?We understand normal wear happens over time. However, any damage or loss beyond reasonable use will be charged. Rentals are your responsibility from the time we set them up until we collect them. Please treat them like you would any other premium decor.
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How early should I book?Popular dates fill fast — we recommend booking 6–12 months in advance for weddings or at least 3 weeks for other events.
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Do you move the flowers from ceremony to reception?It depends on what’s being rented. Large items like arches or pillars must be moved by our team, and a moving fee applies. Smaller pieces (like low arrangements or table florals) may be moved by your wedding planner/coordinator — as long as this is part of their service. If you’d like a quote for having our team move everything between locations, just reach out!
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What are your late-night pickup fees?After 10pm: +$100 After 12am: +$200 Next-day pickups are subject to approval, based on location and our schedule. We recommend 10–11pm pickups as most formalities are done by then.
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Do you offer rentals or purchases?Both! You can rent our floral designs for weddings and events, or shop stems and bouquets to keep.
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What if it rains on my wedding day?No worries — just have a solid rain plan. We can’t install florals outdoors if it’s raining or if rain is expected. Please ensure an indoor backup is confirmed with your venue. Rain-related policies are detailed in our Terms & Conditions.
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Are your flowers real?We use premium Real Touch faux flowers that look and feel like the real thing — soft to the touch, photo-ready, and long-lasting.
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Where do you deliver?We’re based in Kelowna, BC and offer local rental delivery and set up throughout the Okanagan. We ship our flower sales across Canada and the USA.
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How far do you deliver?We include delivery, setup, and pickup for venues located within 35 km of West Kelowna. If your venue is further, we charge $2 per additional kilometer beyond that. We’re happy to confirm the exact rate for your location — just send us the address!
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How is payment handled?A 50% deposit is required at the time of booking to secure your date. The remaining balance is due 30 days before your event. Custom payment plans may be available — just ask!
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Do you have a minimum order?Yes — our current minimum order is $1,100 CAD before tax.
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