Question 1

Are your flowers real?

Accepted Answer

We use premium Real Touch faux flowers that look and feel like the real thing — soft to the touch, photo-ready, and long-lasting.

Question 2

Do you offer rentals or purchases?

Accepted Answer

Both! You can rent our floral designs for weddings and events, or shop stems and bouquets to keep.

Question 3

Where do you deliver?

Accepted Answer

We’re based in Kelowna, BC and offer local rental delivery and set up throughout the Okanagan. We ship our flower sales across Canada and the USA.

Question 4

How far in advance should I book?

Accepted Answer

Popular dates fill up fast. We recommend booking 6–12 months in advance for weddings and at least 3 weeks for other events.

Question 5

Do you have a minimum order?

Accepted Answer

Yes — our current minimum order is $1,100 CAD before tax.

Question 6

Do you move the flowers from ceremony to reception?

Accepted Answer

It depends on what’s being rented.
Large items like arches or pillars must be moved by our team, and a moving fee applies.
Smaller pieces (like low arrangements or table florals) may be moved by your wedding planner/coordinator — as long as this is part of their service.
If you’d like a quote for having our team move everything between locations, just reach out!

Question 7

Can I make changes to my order later?

Accepted Answer

Yes! You can remove items as long as your new total is at least 75% of the original. Adding or swapping items depends on availability. Since we service multiple events per day, additions are not guaranteed.

Question 8

What if it rains on my wedding day?

Accepted Answer

No worries — just have a solid rain plan.
 We can’t install florals outdoors if it’s raining or if rain is expected. Please ensure an indoor backup is confirmed with your venue.
 Rain-related policies are detailed in our Terms & Conditions.

Question 9

What are your late-night pickup fees?

Accepted Answer

After 10pm: +$100
After 12am: +$200
Next-day pickups are subject to approval, based on location and our schedule.
We recommend 10–11pm pickups as most formalities are done by then.

Question 10

How is payment handled?

Accepted Answer

A 50% deposit is required at the time of booking to secure your date.
 The remaining balance is due 30 days before your event.
Custom payment plans may be available — just ask!

Question 11

Can you reserve a date for me?

Accepted Answer

We can't hold dates without a deposit. Your rentals are confirmed only once an order is placed and payment is made.

Question 12

What is your cancellation policy?

Accepted Answer

We require a 90-day notice for cancellations. If you cancel before 90 days, you'll receive a refund minus the 50% non-refundable deposit. Cancellations within 90 days of the event are non-refundable.

Question 13

What if something gets damaged or goes missing?

Accepted Answer

We understand normal wear happens over time. However, any damage or loss beyond reasonable use will be charged. Rentals are your responsibility from setup until we collect them. Please treat them like any other premium decor.

Question 14

How far do you deliver?

Accepted Answer

We include delivery, setup, and pickup for venues located within 35 km of West Kelowna.
If your venue is further, we charge $2 per additional kilometer beyond that.
 We’re happy to confirm the exact rate for your location — just send us the address!

Frequently asked questions